英语口语期中试题.ppt

Complaint: A statement that a situation is unsatisfactory or unacceptable or that someone has done something wrong. In international trade, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. Instead he writes a complaint to call the other party’s attention to avoiding this matter happening again. Claims are usually raised by buyers for great loss, for example: loss caused by non-delivery or delay of delivery and improper packing, breach of contract, etc. However, sellers may also raise claims against buyer for non-establishment of L/C or breach of contract, etc. Causes for claim (1) The seller is held responsible for the following claims： Non-delivery or part-delivery (未交货或交货不足) · Delay in delivery／shipment (延误装船) · Inferior or wrong quality (品质不良) · Wrong quantity (数量不符) ·Insufficient packing (包装不当) ·Failure in entering into contract (成交后不签约) ·Non-fulfilments of contract (片面毁约) ·Discrepancies in specification (规格不符) (2)The buyer is held responsible for the following： ·Refuse to open an L／C(拒开信用证) ·Delay in opening L／C(迟开信用证) ·Delay in payment(延迟付款) ·Commission unpaid(不付佣金) ·Failure in entering into contract(拒不签约) ·Non-fulfilment of contract(片面毁约) (3)The carrier is held responsible for the following： ·Short-landed(短卸货物) · Goods missing(货物丢失) ·Rough handling(野蛮装卸) ·Others(其他) There are 2 kinds of complaints being frequently made by buyers: 2. The complaint used as excuses: There is the complaint made by buyers who find fault with the goods as an excuse to escape from their contracts, either because they no longer want the goods or because they have found that they can get them cheaper elsewhere. Rules for Dealing With A Complaint If so, then you have to admit it readily; express your regret and promise to put matters right. If the complaint is not justified, point this out politely and in an agreeable manner. The Re