HowLuf的thansaCargotreatedtheheartattack.doc

How Lufthansa Cargo treated the heart attack ? Seven tension-filled days for Dr. Andreas Jahnke and his crisis team ? To this day, “Eyjafjallaj?küll” remains something of a tongue-twister for him. He steadfastly refuses to speak out the name of the volcano. For Dr. Andreas Jahnke it is simply “the volcano”. That has only a little to do with the tongue-twisting word. Eyjafallaj?küll has simply caused the 41-year-old manager at Lufthansa Cargo too much stress and any amount of lost sleep. During the hottest phase of the volcanic eruption in Iceland, the manager of the Lufthansa Cargo Center (LCC) at Frankfurt Airport also acted as head of the crisis team at Lufthansa’s freight subsidiary - and attempted to sort out what the politicians and public authorities had caused with their decisions which were often difficult to understand. ? In room 3.001 of the Lufthansa Cargo Center everything was ready. The room measuring over 30 square metres on the third floor of the Lufthansa Cargo Center houses the crisis centre of the freight carrier: on one wall two oversized flat screens show TV broadcasts from all over the world, a dozen workstations with telephones and computers, a huge T-shaped table, a modern system for telephone conferences. Whenever the flight schedule is disrupted or even threatens to be disrupted, because pilots or ground personnel are on strike, snow paralyzes operations or stormy weather impairs it, the Lufthansa Cargo crisis team is called upon in order to keep possible consequences of a breakdown in operations to a minimum. About 20 men and women from the Handling, Flight Operations, Communications, Sales, Route Planning and Margin Management departments are members of the team - under Jahnke’s direction. ? On Friday morning, 16th April, it was clear: The ash cloud had arrived over Central Europe. As of 06.00 hrs the German authorities issued an actual ban on flights. The crisis team already got together at the crack of dawn. A large map of the world