Unit 15 Check-out 饭店专业英语课件.ppt

1. What did business traveler Richard Bergquist have on his mind as he checked out of the Hilton Chicago on Wednesday morning? 3. What kind of business travelers want to draw by a computerized kiosk? 5. Will the automatic check-out kiosk take the place of the staffed registration desk? 1. What do some travelers feel about the check-out time in the hotel? A. They think it is convenient for them. B. They don’t think it’s convenient. C. They think it’s not worth their money. D. They have no idea about it. 3. What’s the situation of a 24-hour stay to guests who pay at least ￡ 275 for a room? A. It is widely accepted by the customers. B. It is very popular now in the top hotels. C. It is a good idea while no hotel wants to offer such service. D. It is practiced in only a few hotels. 5. What can we infer from the passage? A. The hotel will never change their checkout time. B. The hotel will stick to their policy. C. The hotel should take the customers’ felling into consideration. D. The hotel shouldn’t care too much about the customers. Leading-in Dialogues Reading Further Reading Unit 15 Check-out Leading-in Checkout is an obvious and necessary process of hotel service. It should be quick and efficient. The checkout procedure should never slow down the guests’ paces. Therefore, the clerks need to have everything checked and close the deal correctly and quickly. Think carefully and try to answer the following questions: 1. What should a quest pay attention to when he decides to check out? 2. What should a waiter do when he finds that he has made a mistake about the guest’s bill? Part Ⅰ Dialogues Useful Words and Phrases the charge for drinks 饮料费用 take care 注意，小心 break down 划分（以便分析或更容易做到） pay bill 付账 Visa Card 万事达信用卡 service charge 服务费 1. What’s this amount for? 2. Are you going to check out today? 3. What’s your room number? 4. Can I have your name and room number? 5. Let me figure out the bill. 6. Shall I draw up your bill for y