Slides Part 4.pptVIP

Quality Partner of Rhode Island Four Part CMS Satellite BroadcastFrom Institutional to Individualized Care Marguerite M. McLaughlin Manager of Educational Development, Quality Partners of Rhode Island CMS Satellite Broadcast Series: From Institutional to Individualized Care Part 1, November 3, 2006: Integrating individualized Care with Quality Improvement Part 2, May 4, 2007: Transforming Systems to Achieve Better Clinical Outcomes Part 3, May 18, 2007: Clinical Case Studies in Culture Change Case Examples Today: The How of Change: What a difference management makes! Cathie Brady Co-founder, BF Consulting Consultant, Quality Partners of RI Barbara Frank Co-founder, BF Consulting Consultant, Quality Partners of RI Goals: Describe a change process Explore the importance of inclusive leadership Identify workplace practices to achieve staff stability Demonstrate why of individualized care is better care Basic Premise Good care needs to be individualized That requires good relationships between residents and staff Sections Section 1: The How of Change Section 2: A Positive Chain of Leadership Section 3: Achieving Staff Stability Section 4: Individualized Care: The Path to OBRA The How of Change Personalize See how it is for residents and staff What’s working – keep it Open dialogue to change what’s not working Look at the data Pilot test Mid-course adjustments Spread Bathing Without a Battle Ways to personalize the experience sit in a shower chair wear a chair alarm lie in a resident’s bed take a shower in the shower room eat a meal Sources The Leadership Challenge by Jim Kouzes and Barry Posner What a difference management makes! by Susan Eaton What a difference management makes! Five Management Practices Associated withLow-Turnover, High Attendance and High Performance: A Positive Chain of Leadership Encouragement and Valuing Positive Presence People Development Personal Growth as a Leader Facilities with higher employee satisfaction have: More resident