intranets and knowledge organization.pptVIP

Intranets and Knowledge Organization Thomas P Kiehne 25 March 2004 Agenda Definitions Examples Review of Literature Definitions Brown Duguid: “Intranets help present and circulate boundary objects” Choo, Detlor, Turnbull: “Intranets… support the creation, sharing, and use of knowledge” Ginsburg Kambil: “Intranet[s] facilitate distributed document publishing” Definitions Stenmark: “Intranets are organizational restricted” Detlor: “Intranets… are private, internal Web-based networks usually restricted to organizational participants only” Abraham (1998): “a set of applications built on an internet-enabled infrastructure meant for internal use only by employees of a single organization” Working Definition Secure access via common Internet protocols (HTTP) Local access via firewalls / local area networks Remote access via virtual private networks or password restriction Restricted to an organization Used for content aggregation, communications, and collaboration Examples I (via Keller-Williams Realty) Service provider Fosforus, Inc. Custom-built (and in-progress) solution UT Direct BlackBoard Review of Literature Brown Duguid (1998) Organizing Knowledge Choo, et al. (2000) Information Seeking and Knowledge Work on the WWW, ch. 4 Ginsburg Kambil (1999) Annotate Stenmark (2000) The Creative Intranet Liongosari, et al. (1999) In Search of a New Generation of KM Applications Detlor (2000) The Corporate Portal as Information Infrastructure Organizing Knowledge A response to the opinion that new technologies will dissolve the traditional organization Economic view posits that transaction costs due to communications friction hold a firm together Reference to Toffler: “The Third Wave” Knowledge also defines the firm Applies to all types of industries, not just information Marketers might add: what about “brand” or “image” Organizing Knowledge Knowledge is generated by communities of practice, which are social, often informal, organizations Communities of practice organize a