管理学第十二讲.pptVIP

14- 人格特质 许多人相信了解人格特征很重要: 1,人格特征影响个体的社会交往和处理问题的方式方法; 2,帮助管理者选择与某种具体工作相匹配的员工; 3,人格纬度与工作绩效存在重要关系; 4,在理解人格和预测个体行为方面,MBTI是很好的工具; 5,大五模型提供了一个研究的人格框架; 知觉 员工以自己的知觉而不是客观现实为基础作出反应 员工们针对他们所看到的世界进行解释和理解, 这导致知觉失真存在潜在的可能性; 管理者要时刻注意员工对他们的工作和管理活动的知觉. 一个优秀的员工因为不正确的知觉而离职与其他正当理由而离职对组织的损失是相同的 ? Prentice Hall, 2002 Chapter 14 FOUNDATIONS OF BEHAVIOR ? Prentice Hall, 2002 14-* Learning Objectives You should learn to: Define the focus and goals of organizational behavior 定义组织行为学关注的焦点 Describe the three components of an attitude 态度的三个组成要素 Identify the role that consistency plays in attitudes态度的一致性所扮演的角色 Explain the relationship between satisfaction and productivity 解释满意度与生产率之间的关系 Tell how managers can use the Myers-Briggs personality type framework and the big-five model of personality 迈尔斯-布瑞格斯人格类型框架和大五人格模型 ? Prentice Hall, 2002 14-* Learning Objectives (cont.) You should learn to: Define emotional intelligence 定义情绪智力 Describe attribution theory and its use in explaining individual behavior 归因理论和对个体行为的解释 Identify the types of shortcuts managers use in judging others 管理者在判断他人时使用的捷径 Explain how managers can shape employee behavior 管理者如何塑造员工的行为 ? Prentice Hall, 2002 14-* Why Look At Individual Behavior? Organizational Behavior (OB) 组织行为学 concerned specifically with the actions of people at work 关注人们在工作中的活动 addresses issues that are not obvious由于 强 调的问题不是特别明确的所以理解组织行为是困难的; ? Prentice Hall, 2002 14-* The Organization as an Iceberg ? Prentice Hall, 2002 14-* Why Look At Individual Behavior (cont.) Focus of OB 组织行为学关注的焦点 individual behavior 个人- attitudes, personality, perception, learning, and motivation group behavior – norms 群体规范, roles, team building, leadership, and conflict 冲突 individuals in a group setting behave differently from individuals acting alone Goals of OB 组织行为学的目的 explain, predict, and influence behavior 解释/预测和影响行为,管理者为了更好地管理员工; manager’s success depends on getting things done through other people 管理者的成功取决于通过别人来做事 14-* Attitudes态度 Definition evaluative statements conc