减少多媒体教室故障的教学策略分析.docVIP

　多媒体教室是为教学服务的，服务水平可用服务质量来表示。按ISO9000的标准[1]，多媒体教室的服务质量应该是多媒体教室的功能能够满足教师要求的程度。教师要求中最重要的就是在整个上课过程中，多媒体设备一直保持正常工作。因为在每节仅仅45分钟的授课中，因设备出故障耽误了哪怕两三分钟，也会很影响教学，是教师最不愿意遇到的事。遇到这种情况，我们多媒体管理员就得立刻赶赴现场（我们常戏称为“救火”），有时故障多了，全体管理员出动也“救”不过来。所以，让多媒体设备在上课时保持正常工作，少出故障，是提高多媒体教室服务质量的重要一环。零故障是我们追求的目标。 Multimedia classroom is serves for the teaching, and service level quality of service available. According to ISO9000 standard [1], the service quality of multimedia classroom should be the function of the multimedia classroom can meet the requirements of teachers. Teacher asked one of the most important is in the process of the whole class, multimedia equipment has remained normal work. Because teaching in each section only 45 minutes, due to equipment out of order delayed even two or three minutes, also will affect teaching, teacher is the most reluctant to meet. Encountered this kind of situation, our multimedia administrator should immediately to the scene (we often dubbed the fire), sometimes more failures, the administrator on duty is not to be able to save. So, keep multimedia devices in class to work properly, less out of order, improve the service quality of multimedia classroom is important one annulus. Zero failures is the goal we pursue. 　　下面用质量管理的工具和方法，结合技术处理，对减少故障，提高多媒体教室服务教学的质量进行探讨。 Use quality management tools and methods, under the combined processing technology, to reduce the failure, improve the quality of multimedia classroom teaching service were discussed. 　　1 多媒体教室设备的故障分析 1, multimedia classroom equipment fault analysis 　　除少数特殊要求的教室外，绝大多数多媒体教室都是由普通教室装备多媒体设备而成。除了电路偶尔出现停电外，上课过程中出现故障的都是多媒体设备。以下仅对多媒体设备的故障作分析，找出故障因素和原因。分析多使用统计方法[2]。我们采用质量管理工具中的因果图分析。 With a few special requirements outside the classroom, the vast majority of multimedia classroom are composed of ordinary classrooms equipped with multimedia devices. Except for occasional blackouts circuit failure is in the process of multimedia devices in class. The following only for troubleshooting analysis of multimedia equ