呼叫中心演示(2000.3).pptVIP

Lucent TechnologiesCall Centers Market Credentials 市场数据 完整的呼叫中心 处理平台的系列产品 ACD软件 Intelligent call routing and processing for optimal customer service and operational efficiency. 智能呼叫路由选择和处理可提 供良好的客户服务和较高的工作效率。 Call Vectoring and Prompting 呼叫引导和提示 Expected Wait Time (EWT) 预计等待时间 Expert Agent Selection (EAS) 专家业务代表选择 Call Center Solution Components Call Center Feature Packages Application/Performance Monitoring Redirection on No Answer (RONA) Performance Measurements Displays Logical Agent Assignment Expert Agent Selection - Skills-Based Routing EAS - Assignment of Skills and Preferences to Agents DEFINITY Call Center Architecture Call Management Options CentreVu Reporting Components CentreVu Supervisor Real-Time Reporting CentreVu CMS Historical Reporting Conversant Call Center Packages Intuity CONVERSANT System Architecture Connectivity Voice Reponse Applications Computer Telephone IntegrationApplications CTI applications PassageWay Telephony Server Configuration Middleware CTI-enable existing application Leverage existing applications, procedures, staff training Easy way to begin to get CTI benefits Turnkey 降低原材料成本 本文反映结束！ 谢谢大家观看！ 同步糖化发酵工艺 ，能耗下降30% My role with Lucent is to work with our customer and distributors in the Call Center arena to ensure that your call center is meeting your and your customers needs. From our re-entrance into the call center application market in the early ?0, we have gone from 0% to being the leading supplier of Call Centers in the world. Our goal is to support YOUR business. We will talk alot today about your businesses. It is Lucent feeling that technology should work for you, it should support the way you wish to do business. Therefore we supply the tools to make your call center and business successful. For a long time call centers were only employed in large reservation systems like United Airline, JAL or hotel chains like Marriot and others. But with todays business changes, call centers are used in all size,