3， verbal communication.pptVIP

Lesson 3 Verbal Communication Workplace culture  corporate culture Workplace culture refers to the way things are done in a particular workplace. Culture reflects the values and beliefs of a group or organization. workplace culture has several functions: Gives a sense of identity Promotes commitment Enhances stability Makes sense of behavior Workplace Analysis Organizational Goals What is the purpose of this organization? to make money? Help people? provide instruction? Create arts? What are th organizations values or beliefs? animals must be protected? Education is the key to success? Business must meet the needs of the community?? Verbal Communication Patterns What verbal patterns are expected of members? do employers greet everyone they see? Can members disagree openly? How formal or informal is the luangage used by members? how do people address each other? Do most members talk in technical terms? Do members joke around? How do members talk with outsiders? how are phones answered? How do members deal with the public? Workplace Analysis Workplace Analysis Nonverbal Communication patterns What nonverbal patterns are expected of members? how do group members dress? What tone of voice is acceptable? How is time managed? do people have to check in and out or can they manage their own time? How does office design affect communication? who sees each other regularly during the day? Are there places for members to socialize? Workplace Analysis Individual or Group Responsibility How much independence do members have? who can make decisions? Are members expected to think creatively, or are they to do only what others tell them to do? How important is group communication? are members expected to function well in groups or on teams? Can members disagree? Discuss with your partner ,imagine the workplace culture in these two offices Launch a team investigation Work in teams. Investigate the following different types of organizations about their