《Lean Performance ERP Project Management 6》.pdfVIP

5 LEAN PRINCIPLES, TOOLS, AND PRACTICES LEAN CULTURAL PRINCIPLES Process-Oriented Thinking Means What before How When we say process-oriented thinking means what before how, we mean that understanding what work needs to be done comes first and is the key to determining customer value. Understanding how to best do the work with a new machine or tool comes next. Exploring how to use new enablers is one way to improve processes. When process performance is improved, the process result is improved. Ignoring the process reduces the chance for improved results, and ignoring the results runs the risk of missing new ideas and innovations. Product Quality Results from Process Quality When we say product quality results from process quality, we mean that improved process quality must be the focus of all innovation, including information technology innovation. Information system quality means meeting or exceeding process customer requirements. All improvement projects are a management activity and must use process standards. All projects must be focused on and collect data about specific processes, not just technologies. Copyright © 2002 Performance Improvement Consulting, Inc. Every Process Requires a Process Standard Every process requires a process standard because process standards facilitate communication. Without a process standard, how can everyone agree on what the process is? Process standards connect process owners and customers with technologists. Process standards provide a basis of understanding that allows insights for improvement. Proces