商业银行全员营销：关于六西格玛视角地研究.pdf

Abstract In the2Ist betweencommercial century,competition banksis fierce。Underthe very clrcumstance，Serviceis relatedtothesurvival quality of commercialballl(sand becOmes tlle towinin key the forcommercial competition commercialbanks banks．Only improve servlce andenhance quality customer can satisfaction．Theysustainable gain theservice deVelopment·Improvingbecomesthe quality main ofthecommerciaI purpose bank market·Six sigmaquality isatoolof management the defectofthe mending and proce88 customer enhancing satisfaction．Six sigma a theoryprovides systematic method ofallstaff for commercial marketing banks．Thetoolofsix can sigmaimDrove 8ervlce customer quality,obtainresourcesand the strengthen abilitv．