电信运营商服务中不意客户管理实证研究学位论文.docVIP

X电信运营商服务中不满意客户管理实证研究 摘要 随着电信重组后各运营商均获得全业务经营资质，通信企业之间竞争日益激烈， ， ，，X电信为研究对象，， ，，，，2G、3G业务客户满意度的关键质量要素， ，，X电信企业运营的各个方面，，，，，X 电信现状，X电信影响客户满意度各质量要素的分析研究，，，: 电信公司; 服务管理; 服务质量; 客户满意度 Summary With the restructuring of the telecom operators have access to the whole business intelligence, communications between enterprises in an increasingly competitive and customer services provided by telecommunications companies are increasingly high requirements. Shall be subject to pure price competition can not meet market demand. Improve service, increase customer satisfaction has become the operator to open the m