移动通信中客户信誉评价方法地研究与实践.pdf

移动通信中客户信誉评价方法的研究与实践 RESEARCH＆PRACTICE0FAMETHODONCUSTOMERCREDIT EVALUATIONIN MOBILECOMMUNICATION ABSTRACT witlltllediVersified ofmobileCommunication A10ng deVelopment business，the of creditis more problempersonal aIldmoreattentionofthe getting operators．At mostofmemobile haVefewrecordsof prescnt operators customer’s as credit，aslong custom erIs is willbeoutof tel印honecha玛e service．T1lismeasure oVerdue，Ⅱley may aboutmeincreasementofcustomer butdecreaseI】1entofme b血g complaints c印acity ofseⅣice1eVel．Wbrstof causesas耐ous ofcustomer all，it may problem chum；also， itwillllindermediVersified ofmobile aIldtlleraiseof deVelopmentindustU telecoms t11e need operator’scolI】【petitionability．So tofindanacclmateto operators way eValuatetllecustomer’scredit totlleir accordingb戚catt抽utesaIldbehaVior．Tllen the camercanofjf．erdiff-erentservicesonthebasisofmeusers’credit． Tlle rese砌workaIldi衄oVationsare principal brou曲tfonⅣard，including： 1．This aIldstudiedmereason that causedthe paperinVestigated aIldba咄grouIld fee10ssinC11ina