Quality assessment in the delivery of academic programs》.pdf

Computers ind.Engng Vol. 29, No. 1-4, pp. 71-75, 1995 Copyright © 1995 Elsevier Science Ltd Pergamon Printed in Great Britain. All rights reserved 0360-8352/95 $9.50 + 0.00 0 3 6 0 - 8 3 5 2 ( 9 5 ) 0 0 4 8 - 8 Quality Assessment in the Delivery of Academic Programs J. Kent Butler, Ph.D. Professor of Industrial and Manufacturing Engineering California Polytechnic State University San Luis Obispo, CA American universities face expanding competition as the 20th century draws to a close. Public and private schools increasingly are being scrutinized as to the productivity of their teaching, research and service efforts. Participants in a conference on higher education accreditation reform ... reached a general consensus that quality assurance in colleges and universities should focus on the outcomes of undergraduate education. I This paper proposes that quality assurance and quality management standards modeled after the ISO 9000 series standards be applied to educational institutions - undergraduate engineering programs, in particular. An overview of the ISO 9000 standards will first be presented followed