新物流专业英语 教学课件 周晓晔 徐剑 Chapter 14.pptVIP

Chapter 14 Customer Service Unit 1 Introduction to Customer Service Unit 2 Quality of Service and Setting Logistics Priorities Unit 1 Introduction to Customer Service 1 Establishing Specific Objectives 2 Returned Products Unit 1 Introduction to Customer Service 1.Establishing Specific Objective Although many measures can be used to achieve specific objectives, the following four areas deserve special attention: 1.The total elapsed time from when the customer places an order until the customer receives the order. 2.The percentage of customer orders that can be filled immediately an