备考大学英语应用能力AB级考试定稿.ppt

(1 3)申诉信 November 11，2002 Dear Sirs， We have recently received a number of complaints from customers about your fountain pens．The pens are clearly not giving satisfaction，and in some cases we have had to refund the purchase price．The pens complained about Are part of the batch of six hundred supplied to our order No．4545 of January 9. This order was placed on the basis of a sample pen left by your representative．We have ourselves compared the performance of this sample with that of a number