《文秘英语课件 7 电话留言》.pptVIP

《Professional English for Secretaries》 Unit 2 Phone Calls Handling Task 4 Taking a phone message * By Lisa qq: 897343950 * Watch a video and write down the information that you think is important. * reference Jane Mr. Wang call her back* reference Caller: Jane Person to be called: Mr. Wang * reference Message: call her back * reference Phone number:Fill in the message slip with the information you got from the flash movie Message: __________________ ________________ To: _______ From: ______ Telephone number:______ Repeat the guidelines with the help of the pictures 1. Start with an effective __________. 2. ask the caller if he / she would like to __________ Reference: 1. message taking system 2. leave a message Repeat the guidelines with the help of the pictures 4. __________in responding to the caller’s request. 3. Ask the caller to spell his / her__________. Reference: 3. name and organization 4. Take a brief message Repeat the guidelines with the help of the pictures 5. make sure you write down correctly such information as the_____, _____, _____,etc. 6. After the call, record the_____ and _____ of the telephone call. Reference: 5. telephone number, the date and time, the place of a meeting 6. date and exact time Repeat the guidelines with the help of the pictures Reference: 7. Sign your name 7. _____ in the right place. Analyze the key elements in a telephone message slip （Sample 1-3） Information of the recipient Information of the caller Time and date of calling Common occasions of phone calls Body of the message Signature Analyze the key elements in a telephone message slip （Sample 1-3） Information of the recipient To: _____________ Call to:（Person） _____________ （Department） _____________ （Extension） _____________ Analyze the key elements in a telephone message slip （Sample 1-3） Information of the cal