危机管理-危机管理计划.docVIP

Crisis Management Plan 危机管理计划 XXX英文 XXX酒店 Contents 目录 Introduction前言 Part I Definitions第一部分：名词解释 What is A Crisis什么是危机 What Are The Key Goals?危机处理的主要目的 Emergency Response Team (ERT)紧急反应小组 The Crisis Management Team (CMT)危机管理委员会 Primary Responsibilities of the CMTCMT的主要职责 CMT Member Major AssignmentsCMT成员主要任务 Fire Fighting Team (FFT)义务消防队员 Responsibility of FFT义务消防队员的职责 Part II Crisis Management 13 第二部分：危机管理方案 Fire火警 Armed Robbery 24 持械抢劫 Power Failure 33 紧急停电 Disease Prevention 35 传染病防范 Food Contamination食物中毒 Guest Death客人死亡 Floods 48 防汛 Kidnapping 52 绑架 Introduction 前言 The Crisis Management Plan is designed to provide an organized, efficient response to crisis situations. Such crisis may result in disruption of normal company operational functions or the closing of the . Relocation of guests, patrons and employees may also result. 危机管理计划是为了在发生危机的状况下提供有组织、有效率的反应。危机的发生可能会阻碍的正常运作，甚至导致停业。 Examples of crisis incidents include, but are not limited to the following: ( Fire 火 ( Armed Robbery 持械抢劫 ( Power Failure 紧急停电 ( Disease Prevention 传染病防范 ( Guest Death 客人死亡 ( Suicide 自杀 Circumstance which may constitute a crisis can never be entirely predicted. Implementation of this plan will always be based on analysis of the facts at hand. However, FAMILIARITY WITH THE CRISIS MANAGEMENT PLAN BEFORE A CRISIS OCCURS IS CRITICAL. 危机发生的环境及状况是无法完全事先预知的，必须根据当时的状况灵活应对。熟悉掌握危机处理的方法会起到关键的作用。 Properly used, the Crisis Management Plan protects guest patrons and employees as well as ensuring that the s image and reputation remain intact. 危机管理计划不仅可以保护客人与员工的安全，还可以保证的形象与信誉。 Part I. Definitions 第一部分名词解释 1. What Is A Crisis? 什么是危机？ A crisis can be defined as one of a number of situations which threaten the profitability or reputation of the and for various reasons, cannot be handled by the normal management systems. Such a crisis can be immediately apparent.