诺基亚质量改善七步法.pptVIP

NOKIA 7 Why is Systematic Problem Solving Critical for Nokia ?为什么系统的解决问题对诺基亚是至关重要的? What is NOKIA 7 ?什么是诺基亚七步法 NOKIA 7诺基亚七步法 Is a systematic 7-step method for finding implementing solutions to problems.是一套有七个步骤的系统方法，用于找出问题及实施对策. Aims at eliminating the root cause of the problem. 目的在于消除问题的根本原因 Prevents the problem re-occuring. 预防问题的重复发生. Reduces wasted effort and makes team work more effective. 减少浪费并使团队工作更有效. What is a Problem? 什么是问题? The difference between a desired, expected or normal situation and what is actually happening实际发生的与所预期的、期待的或常规情况间的差距 Scale of the Problem问题的尺度 NOKIA 7 Steps to Problem Solving 诺基亚七步法解决问题 1. Identify problem by defining the area for improvement 确认需要改进的区域－确认问题 2. Analyze problems by studying the current data通过研究现状， 分析问题 3. Determine root cause(s)确定原因 4. Develop (create/select) solutions寻求（制定/选择）对策 5. Plan action计划行动 6. Implement the solution实施对策 7. Evaluate outcome评估结果 Structure of the Steps 各步骤的结构 Key Activities 关键活动 Explains what actions need to take place at each step. 阐明每个步骤需要采取的行动. Check Question 检查问题 By asking the question how it enables you to check you have focused on the most critical items at each step. 通过问“ 如何”使您能够检查您在每一步已集中注意了最关键的内容. Tools 工具 A variety of effective team working tools which help you in decision-making at each step. 每一个步骤均有可帮助您做决定的多种有效的团队工作工具. Tools stamped with the label Basic Tool are the simplest tools to be used to get around each step 带有“ 基本工具” 标签的工具是用于每个步骤中最简单的工具. Step 1 Identify Problem 步骤1 确认问题 Key Activities关键活动: Identify problem areas.确认问题所在区域. Prioritize the problems.按优先程度排列各问题. Write the problem statement.写出问题陈述. Check Question 检查问题 How have you defined the gap between the actual and target?您是如何定义现实与目标之间的差距的? Tools 工具 Brainstorming脑力激荡法 Pareto柏拉图 Problem Statement 问题陈述 Describes the problem.描述问题. States the gap between what is and what should be, i.e. “current” and “desired”.陈述实际是什么与应该怎样的差距，如“现实”和“预期”. Identifies the problem, not the cause or implied solu