卓越客户服务技巧(pdf 29页)-精.pdfVIP

目录 打造 最佳实践 LONDON, NEW YORK, MUNICH, 绪论 MELBOURNE, AND DELHI 制胜客户体验 改善客户体验 DK LONDON Project Editor Nicky Munro US Editor Margaret Parrish DTP Designer Rajen Shah Production Controller Kevin Ward 卓越客户服务：可持续竞 统一品牌体验 Managing Editor Adèle Hayward 争优势 Managing Art Editor Karen Self Category Publisher Stephanie Jackson 客户真正期望的是什么？ 强化自助服务 DK DELHI Project Editor Sheema Mookherjee Editor Rimli Borooah 差异化服务 Project Art Editor Kavita Dutta 优化整体客户体验 DTP Designer Balwant Singh Managing Editor Ira Pande 主动联络 Managing Art Editor Aparna Sharma Editorial Consultant Anita Roy 客户体验管理 First American Edition 00