evaluation of hospital portals using knowledge management.pptVIP

Evaluation of Hospital Portals Using Knowledge Management Mechanisms Chei Sian Lee, Dion Hoe-Lian Goh, Alton Yeow-Kuan Chua Nanyang Technological University, Singapore Research Background Demand for hospital portals increases as more people are looking for health information online Effective information storage and management to ensure that the contents on the hospital portals are timely, credible and accurate is a major responsibility of these hospitals Review of past portal evaluation studies showed that there is little work done in establishing guidelines for hospitals in implementing KM mechanisms in portals Research Objective Evaluate various features used by hospital portals to facilitate KM and collaboration between hospitals and users Focus on hospital portals from two geographical regions (i.e. North America and Asia). Literature Review KM provides the process to help both organizations and users to capture, store, organize and share the knowledge within and across communities effectively KM mechanisms that will be effective in managing hospital portals Knowledge Access Knowledge Creation Knowledge Transfer Research Model  Knowledge Access mechanism refers to the mechanisms through which the users get access to the portal and information on the portal. Knowledge Creation mechanism refers to the process of capturing users’ information such as demographics, preferences and behavioral behaviors and creates new knowledge that will benefit the portal providers and the user. Knowledge Transfer mechanism refers to the mechanisms that allow the portal providers to foster user-to-user and provider-to-user sharing of knowledge. Evaluation Checklist Formulation Our evaluation checklist consists of 52 items that were derived by reviewing the features available on the selected portals and with reference to past studies These checklist items were grouped under sub-dimensions based on similar functionalities Based on the three KM mechanisms in our researc