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effects of electronic customer relationship strongmanagementstrong on
University of Wollongong
Research Online
niversity of Wollongong in Dubai - Papers niversity of Wollongong in Dubai
2005
Effects of electronic customer relationship
management on customer satisfaction: a temporal
model
Mohamed Khalifa
City U niversity of H ong Ko ng, mkhalifa@.au
Ning Shen
City U niversity of H ong Ko ng, kathys@.au
Publication Details
Khalifa, M. Shen, N. 2005, Effects of electronic customer relationship management on customer satisfaction: a temporal model,
Proceedings of the 38th Annual Hawaii International Conference on System Sciences, (HICSS05), IEEE, SA, pp. 1-10.
Research Online is the open access institutional repository for the
niversity of Wollongong. For further information contact the UOW
Library: research-pubs@.au
Proceedings of the 38th Hawaii International Conference on System Sciences - 2005
Effects of Electronic Customer Relationship Management on
Customer Satisfaction: A Temporal Model
Mohamed Khalifa
Ning Shen
Department of Information Systems
City University of Hong Kong
iskhal@.hk
Abstract community. In addition to its enabling role, eCRM is also
believed to be more convenient, more interactive, more
The proliferation of eCRM and its alarming fail
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