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guiding the north star state a proposal for a performance
Guiding the North Star State:
A Proposal for a Performance Management System in Minnesota
Jay Kiedrowski, EdD
Senior Fellow, Humphrey School of Public Affairs, University of Minnesota
James Collins, MBA, MPP
Researcher, Humphrey School of Public Affairs, University of Minnesota
(Portions of this paper are taken from some of the authors’ previously unpublished writings .)
Abstract
With distrust of government growing in Minnesota, state government needs to produce
measureable results that citizens want. This paper proposes a new performance management
system for Minnesota patterned after recommendations from the performance management
literature and implementation from other states, particularly Virginia. The proposal uses
recommendations from the Performance Management Advisory Commission including planning,
budgeting, management, and evaluation. It adds employee objectives and development (to make
performance management more relevant for all state employees) and customer impact (to ensure
the service results meet citizen needs) as follows:
Strategic planning
Program budgeting
Employee objectives and development
Program operations and improvement
Customer impact
Program evaluation
Executive and legislative support is critical for effective implementation of performance
management. Legislation to implement Minnesota ’s proposed performance management system
was introduced in April 2010, and a gubernatorial election in the fall of 2010, the probability of
implementation has increased significantly.
Guiding the North Star State:
A Proposal for a Performance Management System in Minnesota
Introduction
Distrust of government is a growing issue in Minnes
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