电话礼仪(定)精要.ppt

Call for someone around 电话是找附近的人 Ask who’s calling and tell the caller you would put the one on phone. 询问来电者姓名并告诉对方你会让所找的人接听。 Put caller on hold first. 先把来电放在等候音乐上。 Tell the very one who’s calling and put him/her on phone 告诉所找的人谁找他/她，并将电话交予对方。 May I know who is calling? 请问您是哪位？ All right, Mr. A. I will ask Ms. B to answer your call immediately. 好的，A先生，我马上叫B小姐来接听。 Ms. B, Mr. A is on the phone. B小姐，A先生电话找您。  Call for someone not around 所找的人不在附近 Tell the caller the person is not around and ask him whether to leave a message or call back later 告诉来电者所找的人不在附近，询问对方留言或稍后打来。 Take down t