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Type 2 Diabetes Self-Management:Controlling a
Dynamic System
Helen Altman Klein
Katherine D. Lippa
Wright State University
ABSTRACT: People with type 2 diabetes risk disability and early death when they fail
to control their blood glucose levels. Despite advances in medicine, pharmacology,
human factors, and education, dangerous glucose levels remain endemic. To investi-
gate cognitive barriers to control, we observed American Diabetes Association (ADA)
certified training programs; reviewed ADA and National Institute of Health diabetes
Web sites; and interviewed patients with type 2 diabetes using a critical decision
method. A consistent picture emerged. The prevailing rules and procedures
approaches are not preparing patients for the dynamic control task they face. Patients
are often unable to understand and use the rules and procedures provided. They are
unprepared to detect problems, make sense of dynamic relationships, and manage
complex situations. Our results suggest that glucose self-regulation is better conceptu-
alized as a dynamic control challenge requiring complex processes, including problem
detection, sensemaking, decision making, and planning/replanning. The mismatch
between most patient training and the dynamic demands of glucose regulation helps
explain limitations in existing training and poor patient outcomes. We argue that con-
structs gleaned from naturalistic decision-making research in other complex domains
can help many but not all patients develop the cognition necessary for effective blood
glucose self-management.
Introduction
FOR MOST PEOPLE, BLOOD GLUCOSE REGULATION IS AUTOMATIC . THE PANCREAS MAINTAINS
healthy blood glucose levels whether a person feasts or fasts, exercises or res
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