QD机场员工满意度分析及对策分析研究.pdfVIP

Analysis and solution to employee satisfaction of QD airport Abstract Civil aviation is a “sunrise industry”, full of vitality and challenge. After airport has been confirmed to enterprise in the localization reform in 2002, the directors of the airports have to pay their attention from only on operation management to the whole, especially to the encouragement of employee. QD airport, as a regional transportation hub, should establish and improve a matching human resource management system to improve the overall employee satisfaction and achieve the goal of the strategy development and beneficial result. This thesis uses the method of questionnaire survey, and six dimensions on satisfaction are analyzed by utilizing the soft of SPSS. The actualities and problems of employee satisfaction are been hold. Then the author uses the other methods of interview and literature review to make the result more objective and effective. Finally, the affecting factors are defined as explicit compensation and implicit compensation. The employee satisfaction of QD airport is thought in an upper level, but still far away from a perfect state. Restricted by age, position and degree of education, different employees have different opinions. Similarly, some factors such as work condition and salary can also affect the employee satisfaction. Only explicit compensation and implicit compensation are improved at the same time, the employee satisfaction can be improved. This thesis provides a factual basis for further revision and perfection of the rules after the employment system reform in QD airport. It presents a model of “Explicit and Implicit compensation”, and it will give reference to QD airport to raise the level of employee satisfaction. Key words: QD airport, employee satisfaction, explicit compensation, implicit compensation