BE产品介绍讲解.pptVIP

* * Ensure support is attached to every Every Backup Exec sale. Not only does it provide customers with reliable support vs paying per incident which typically starts at $250 per hour per incident but it also provides customers with FREE product upgrades for the life of their support contract. Backup Exec on average releases a new version with significant new feature advantages at least once a year. Essential Support can easily Return it’s investment within the year!! The support plan you choose can have a significant impact on your experience with your Symantec technology investment. Symantec offers a range of plans to help customers address their unique needs: Basic Maintenance – was designed for customers who only desire support during business hours. Product upgrades and patches are included in this offering, which is the lowest price option available from Symantec. Essential Support – is for customers who require 24x7x365 access to technical experts. Response times are significantly faster than Basic Maintenance (goal of 30 minutes vs. 1 hour for severity one incidents). This is the most purchased offering available from Symantec and the recommended minimum for Symantec products. We recommend 24x7 support because our technology is typically in continuous operation. In addition, many heavy jobs (scanning, backup, archiving, etc.) are often scheduled to run in the middle of the night. And finally, hackers don’t keep business hours and may attempt an attack on your defenses at any time of the day. Business Critical Services – is Symantec’s premiere support offering and was designed for customers who want the highest levels of response and the fasted access to deep technical expertise. BCS features personalized support delivered by a single point of contact who gets to know your unique operational set up and requirements. BCS also offers proactive notifications, account planning, and options for fly-to-site visits. Flexible coverage options are ava