大二酒店实务checkin详解.ppt

Checking in Lead-in Introduction Dialogues Case Study Task Lead-in Lead-in Questions 1. Do you know the service procedure for checking in? 2. How many ways are there for guests to make payment? 3. What should a receptionist ask the guest to do if he/she wants to pay in cash? 4. What should a receptionist ask the guest to do if he/she wants to pay by credit card? Introduction Service Procedure 服务流程 Introduction International Credit Card Dialogues Dialogue 1 Dialogue 2 Dialogue 3 New Words Useful Expressions Dialogues Dialogue 1 Checking in for the Guest with the reservation Dialogues Dialogue 2 Checking in for the Walk-in Guest Dialogues Dialogue 3 Checking in for the Group Dialogues New words Expressions in whose name 以谁的名字…… registration list 预订表 passport n.护照 fill in … 填（表） occupation n. 职业 make one’s payment 付款 American Express Card 美国运通卡 take an imprint 划印 breakfast coupons 早餐券 US dollars traveler’s check 美元旅行支票 Dialogues Useful Expressions 1. 入住基本应对 (1)您可以先不填这一项，我待会儿帮您补上。 You can just skip that, and I’ll fill it in for you later on. (2)请在右下角签名。 Please sign at the bottom on the right hand side. (3)我能看看您的身份证件吗？ May I see some identifications? (4)您打算如何付款呢？ How would you like to make payment / settle your bill? (5)您的账单将由××支付。 Your bill will be paid by …. (6)您退宿时请到收银台签名。 Please sign at the Cashier’s Counter when you check out. Dialogues Useful Expressions (7)您的房钱，包括税金和服务费，由××支付；不过，杂费得由您自己支付。 Your room charge, including tax and service will be paid by …, but you have to settle the incidental charges yourself. (8)很抱歉，还是请您在结账时付清账单好吗？ I’m very sorry, but could you settle your bill when you check out, please? (9)这是您的房卡和早餐券。 Here is your key card and breakfast coupons. (10)如果有什么我能效劳的，请千万别客气。 If I can be of any help, please just let me know. (11)您要的房间还没完全准备好。您介意等一会儿吗？ I’m afraid that your room is not quite ready yet. Would you mind waiting , please? Dialogues Useful E