Control Tools and Techniques.pptVIP

Chapter Nineteen Control Tools and Techniques Chapter Objectives (1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job and communications in organizations Describe how budgets are used as control tools Chapter Objectives (2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determin