制造与服务流程解读.pptVIP

Ch7、8　製造與服務流程 大綱 Basic process flow structures Manufacturing process flow design Service Business Service Strategy: Focus Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics of a Well-Designed Service Delivery System Managing Customer Introduced Variation Applying Behavioral Science to Service Encounters Service Guarantees as Design Drivers Selection of Process 製程選擇則是決定工廠使用何種流程的策略性決策。 製造的結構 製造流程結構（process flow structure）係指工廠如何使用一項或多項製程技術組織物料流。 設施佈置(Facility Layout) Determine the placement of departments, workgroups within Departments, workstatio