ISO内部审核员培训课程资料讲解.ppt

7.2.3 Customer communication The organisation must identify and implement arrangements for communication to customers. The relevant information is that which relates to: - product information; - enquiries, contracts or order handling, including amendments; - customer feedback, including customer complaints 7.3 Design and/or development 7.3.1 Design and/or development planning No change in requirements. The design and/or development of the product must be planned and controlled. The planning must determine: - stage of design and/or development processes; - review, verificat