TL9000知识培训-测量.pptVIP

* TL 9000 Quality Management System Measurements Handbook 3.5 Problem - Critical Conditions that severely affect service, capacity/traffic, billing and maintenance capabilities and require immediate corrective action, regardless of time of day or day of the week as viewed by a customer on discussion with the supplier such as a) a loss of service that is comparable to the total loss of effective functional capability of an entire switching or transport system, b) a reduction in capacity or traffic handling capability such that expected loads cannot be handled, or c) any loss of safety or emerg