A systematic comparison of organizational processes and performance 全面质量管理_TQM_英语论文.docVIP

Benchmarking: is a systematic comparison of organizational processes and performance to create new standards or to improve processes. Benchmarking models are used to determine how well a business unit, division, organization or corporation is performing compared with other similar organizations. A benchmark is often used for improving communication, professionalizing the organization\processes or for budgetary reasons. The chart below shows the process of benchmarking: Cause effect diagrams: are often called Ishikawa and sometimes Fishbone because of their skeletal appearance. The effect