1.3+bell+service.pptVIP

Bell Service Unit Three Contents Study-target Preparation and general knowledge Sample-writing Classical practices Reading through the text The key sentences Role-playing Exercises For your reference Study-target 知识目标：学习行李服务的有关知识、重点句型，了解行李服务的基本程序。 技能目标：掌握行李服务的重点句型和行李员的相关职责。 能力目标：通过本单元的学习，能熟练掌握行李提送的有关语句和客人进行交流，并能帮助客人解决在行李提送和酒店服务方面的问题。 Please tell which one is a bellman Preparation General knowledge Search and Discuss Is the bellman responsible for carrying luggage to the room? Is it necessary for the bellman to introduce the service and facilities of the hotel to the guests? Procedures of doing the bell service 1. How to receive group guests？ 2. How to receive individual guests? 1. How to receive group guests? Count the number of luggage Ask the tour leader or tour guide to confirm and sign. Deliver the luggage to the guest’s room 2. How to receive individual guests Ask the guests whether they have luggage or not Help them with their luggage and guide them to the front desk Show them to the guest room after checking in Sample Writing Professional term: 行李服务 行李是旅游、商务不可缺少的重要组成部分，因为行李除包括日常用品外，还可能有贵重物品，或者是商务资料甚至是商务机密。 行李运送一般由行李员负责。客人一到酒 店门口，行李员就应主动上前打开车门，问客 人有无行李，如有则帮客人提至前台，等客人 办好登记手续后再送到客房，同时应建议（提醒） 客人把贵重物品放入酒店保险箱保存。 Professional Term 行李服务 如果是团队的行李，应由行李员点清件数，由领队或导游确认签字，再分别送往客人房间，团队离开时，应当提前收集行李，由领队或导游确认签字后再送往机场、车站或码头，搬运时一定要小心轻放。 行李员不仅负责为客人搬运行李，还要为客人介绍店内服务项目及当地旅游景点，帮助客人熟悉周围环境，还要为客人传递留言、递送物品、预约出租车等等。所以说，行李员是酒店与客人之间联系的桥梁，他们的服务质量直接关系到酒店的形象。 Conversation The following three conversations are between a guest and a bellman at hotel while providing bell service. Section A Section B Famous brand of wine Teaching Procedures Ask the students to work in pairs to act out the short conversations. Ask students to list more expressions for bell service. Reading through the text Word Bank bellman luggage baggage elevator lift tr