1110430118-卢加利-论文-基于.NET的CRM客户关系管理系统设计._new_new重点分析.docx

 PAGE iii 基于.NET的CRM管理系统设计 摘要：为了不断扩大市场规模增加竞争力，大量企业需要应用客户关系管理系统，旨在帮助企业增加效益。设计分析了企业的需求，按需求设计了三个大的功能模块：系统管理员模块、部门经理管理模块、普通用户管理模块，主要功能包括：添加客户信息，管理客户信息，查询客户信息，订单管理，投诉管理，报表管理，任务管理，留言管理，用户信息管理等功能。方便了管理员和用户对客户关系管理系统的使用，设计环境选用VS2010，运用SQL2008作为后台数据库管理，系统基于ASP.NET设计，并采用B/S的操作方式，同时开发实现了添加随机验证码的安全机制。该系统可与E-commerce ,office automation系统有效结合，实现了对客户信息的有效管理，在实际应用取得了良好的效果。 关键词：客户关系管理系统；数据库；B/S架构；ASP.NET Design of CRM management system based on.NET Abstract: In order to expand the market scale increase competitive power unceasingly, the massive enterprises need to apply the customer relations management system ,is for the purpose of helping the enterprise to increase the benefit. The design has analyzed enterprises demand, has designed three big function modules according to the demand: The system manager module, department manager the administration module, the average consumer administration module, the main function includes: The increase customer information, manages the customer information, the inquiry customer information, the order form management, the suit management, the report form management, the task management, the message management, functions and so on user information management. Has facilitated the manager and the user to the customer relations management system management system use, the design environment selects VS2010, using SQL2008 took the backstage data bank administration, the system based on the ASP.NET design, and uses B/S the operating mode, the simultaneous development has realized the increase stochastic confirmation code safety mechanism. This system might with E-commerce, office the automation system effective union, realize to the customer information effective management, has obtained the good effect in the practical application. Keywords: Customer relations management system ;Database ;B/S construction;ASP.NET 目录 摘要  PAGEREF 摘要 \* roman i Abstract  PAGEREF Abstract \* roman i  TOC \o 2-3 \h \z \t 标题 1,1,次标题,1  HYPERLINK \l _Toc420257