毕业论文天天大酒店员工培训与效果分析评价问题研究.docVIP

哈尔滨剑桥学院 毕 业 论 文 论文题目： 学生： 指导教师： 专业： 班 级： 11级-1班 2015年5月  福顺天天大酒店员工培训与效果评估问题研究 摘 要 在世界经济潮流的发展下，我国酒店业蓬勃发展，酒店业的竞争日益激烈，而提高人力资源的有效途径—员工的培训也发挥着越来越重要的作用，并成为酒店在未来发展中的战略性要求。然而如何对培训效果进行合理有效评估，一直是人力资源开发工作中尚未解决的一个重要课题。由于缺乏有效的培训效果评估的体系，酒店的管理层和投资者乃至饭店员工都不能够非常清楚的了解到培训给企业和员工带来的收益，导致许多饭店对培训的重视程度不够。酒店企业的效益和所有的经营活动都要依靠人、依靠员工的辛勤劳动和出色的创造。市场的竞争最终还是队伍的竞争、人才的竞争。只有拥有优秀的人才，才可能在激烈的竞争中立于不败之地。 本文运用现有的国内外有关培训效果评估的理论和培训效果评估的实践经验，对天天大酒店当前的员工培训现状进行分析，对目前该酒店员工培训中存在的问题进行了讨论,揭示出员工培训对酒店战略缺乏足够的支持、缺乏完善的培训需求分析、培训的执行能力不足,影响了培训效果,导致酒店员工培训跟不上酒店连锁经营集团化方向和发展需要。在此基础上,应用系统培训理论作为指导,从战略的视角,提出了福顺天天大酒店员工培训的整体解决方案,对其问题提出合理有效的对策。 关键词：员工培训；培训效果；培训效果评估；酒店管理；培训评价 Research on staff training and evaluation of Fushun days hotel Abstract Under the trend of world economic development, Chinas booming hotel industry, the increasingly fierce competition in the hotel industry, and effective way to improve human resources - staff training also plays an increasingly important role and a hotel in the future development strategic requirements. However, how to evaluate the effectiveness of training rational and effective has been an important topic of human resource development has not yet been resolved. Due to the lack of effective training evaluation system, revenue management and investors as well as the hotels restaurant employees are not able to understand very clearly bring training to businesses and employees, resulting in many restaurants is not enough emphasis on training. The hotel business benefits and must rely on the business activities of all people, relying on hard work and outstanding creativity of employees. Competition in the market competition eventually team, talent competition. Only those with the best people, it may be in the fierce competition. In this paper, the effect of the existing domestic and international assessments related to training in theory and practical experience in the assessment of the effectivene