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Multisourcing Roles and Competencies Service leadership: Sets strategic direction and business value expectations Architecture and standards development: Sets direction, both internal and external Business enhancement: Directs innovation and monitors service value Provider management: Vendor relationship management Service-Specific Business Behavioral Low Medium High Key: Sourcing Governance Defined Sourcing governance is the assignment of rights and responsibilities for decisions regarding internally and externally provided resources and services, with the objective of ensuring service coordination and achieving business results, according to the organizations sourcing principles. Sourcing Governance: Responsibilities Solutions: Coordination Business case(ROI, risks) Planning and design Coordination Delivery Broker relationship Operations: Evaluation Standards Metrics, evaluation Documentation Quality assurance Best practices Market analysis Vendor analysis Selection Negotiation Contract development Resources: Sourcing Policies Actions Socialization Councils Committees Communities Sourcing Actions Sourcing Maxims Business Maxims Business Maxims Maxims Link Strategies to Sourcing Actions Business Strategy SourcingStrategy IT Strategy OperationsStrategy Business Alignment Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with official approval from Gartner. Such approvals may be requested via e-mail—vendor.relations@. Kurt Potter Trends in IT Spending and Multisourcing – Keys to Sourcing Success These materials can be reproduced only with official approval from Gartner. Such approvals must be requested via e-mail — quote.requests@. Key issue: What is the discipline of multisourcing? Key Issue: What is the discipline of multisourcing? Outsourcing works. Using external service providers (ESPs) to cut costs and improve performance has become commonplace. Outsourcing is a vital, even integral, part of suc