StrategicCallCenters报告.pptVIP

* The fourth and last driver is a balanced investment. Getting this right is probably the biggest challenge. Obviously determining where the greatest ROI is one place to start. Tools and processes are the likely big winners here. But also key to the consideration set is the cost of attracting and retaining quality employees. And the customer is impacted by all of these – directly and indirectly. Its critical to pull these levers carefully. Doing so over the long term has kept our customers loyal, and many of those who leave to chase after price, return. In addition, our reputation for qualit