餐饮增加收入报告.pptVIP

LOGO LOGO Increased Revenues FB Best Practices餐饮提升收入最佳实践 Peter Jiang Contents 1 2 3 4 EXCEEDING OGUEST’SEXPECTATIONS 超出我们顾客的期望 THE MAX! SALES PROCESS “销售最大化”流程 WHAT CREATES IMPACT? 什么能创造影响？ ESTABLISHING RAPPORT 建立友好合作关系 5 HANDLING NEGATIVE FEEDBACK处理负面反馈意见 EXCEEDING OUR GUEST’S EXPECTATIONS超出我们顾客的期望 ?Every time a customer comesinto our outlet they have certain expectations of us 每一位顾客来到我们餐厅的时候，都会对我们有一定的期望 ?It’s our job to meet and exceedthose expectations 满足并超出顾客的期望是我们的职责 ?Eagles exceed expectations,ducks fail to meet expectations “雄鹰”会超出期望，而“鸭子”却达不到预期 ??Your attitude