地服应用英语.docVIP

目 录 一、通用部分 1-32 二、值机部分 33-138 三、贵宾室 139-174 四、海关申报 175-228 五、了解海关手续 229-235 六、机场取行李用语 236-260 七、旅行中机位预约及确认 261-284 八、旅行中信息更改及咨询 285-325 九、日常用语 326-425 十、地服商务英语 426-500 １ 地面服务常用英语一、通用部分 日常礼貌用语 1. 2. 3. 早上好/下午好/晚上好 再见 乐意为您效劳。/不客气 Good morning /afternoon/evening. Goodbye./See you./So long. My pleasure./ You are welcome. / Not at all. 4. 5. 6. 我明白了。 我不明白。 您可以再说一遍吗？ I see. /I got it. / I understand. I don’t understand/I can’t follow you. Pardon? /I beg your pardon /Can you say it again? 7. 8. 9. 没问题 这边请。 请您先走/请跟我来 No problem. /All right. This way ,please. After you. /Please follow me. 10. 这是您的吗？ Is this yours? 11. 给您。 Here you are. 12. 祝您旅途愉快。 I hope you have a good/nice trip. 13. 您好，我可以为您做什么？ Hello, what can I do for you? /May I help you? 14. 对不起， 我的英文不太好， 请您讲慢点好吗？ I’m sorry. My English is poor. Could you please speak more slowly? 15. 对不起，我听不懂您的问题，请稍等，我请 其他员工为您服务。 Sorry, I can’t understand/follow you. Wait a moment please, I will ask others to help you. 16. 请您稍等一下好吗？ Would you please wait for a moment? 17. 对不起，让您久等了。 Sorry for keeping you waiting so long. ２ 18. 请跟这位小姐走。如果您还有其他问题，请 向工作人员反映。 Please follow the young lady. If you have other questions, please contact our staff. 19. 我们将尽力为您解决。 We will try our best to solve the problem for you. 20. 对不起，您乘坐的航班因天气原因/机械原因 /能见度低/大暴雨延误了。 I am sorry to tell you that your flight has been delayed due to bad weather condition/mechanical trouble/poor visibility /torrential rain. 21. 对不起，您乘坐的航班因机械原因取消了。 We’re terribly sorry. Your flight has been cancelled due to mechanical trouble. 22. 我们还在等最新的天气情况。 We are waiting for the latest weather report. 23. 这个航班由于天气原因延误到 12：30 分。 The flight has been delayed to 12:30 due to bad weather. 24. 飞机什么原因延误 What’s the cause of the delay? 25. 由于航空管制的原因您的航班还没有确切的 时间，请您先稍等一会儿，如果有了进一步 的消息我会马上通知您。 We don’t have an exact time for departure at present due to air traffic control. Please wait for a moment. If we have any further information, we will inform you immediately/we will let you know. 26. 对不起，由于天气原因而造成了航班