沟通模式.pptVIP

Case Analysis for Communication Patterns 沟通模式的案例分析 Teaching Objective教学目的 By analyzing the case, students will understand how the communication patterns are applied in management activities.Furthermore, they will have the ability to choose the most suitable pattern under different management situations. 通过分析案例，使学生理解沟通模式在实际管理活动中是如何被应用的，更重要得是，使他们能够在不同的管理活动背景下选择运用最恰当的沟通模式。 the 8 Communication Patterns The Barbell 杠铃型 The Triangle 三角型 The Pyramid 金字塔型 The Series 链型 The Circle 环型 The Hub and Spokes 轮型 The Legs 腿型 The Crossfire 全通道型 The Crossfire Features:more communication channels, more freedom, the highest communication speed, high satisfaction degree from the communicators. 特点：沟通渠道多，自由度大，沟通速度最快，沟通者满意度高。 Applicable Situations: when facing difficult problems, a board range of ideas are needed for innovation by cooperation. 适用情况：为解决复杂问题，需要集思广益，相互合作，产生大量创意时。 Case : How to solve the problem of oil leak of the speeder? The speeder is the leading system of a diesel engine, its quality will directly affect the quality of the whole engine .To catch up with the development of the railway industry, Tianjin Rolling Stock Machinery Plant applied for ”ministry-recognized quality product” for the speeder. An appraising meeting was held by the railway ministry.However, because there were some oil leak, the product didnt achieve the “silver brand prize” though its other aspects were qualified.Therefore, the ministry and the bureau required the plant to solve the oil leak before a deadline. In fact, the problem had set off discussions among the bottom employees and some primary imaginations were put forward earlier. The plant leaders decided to organize the employees to overcome this technical difficulty immediately. Questions Which form of management communication (何种沟通形式)should be taken to solve the problem? Which communication pattern (何种沟通模式) is applied in this form?Please select from the following patterns: the hub and spokes（轮型）, the legs（