跨文化商务沟通介绍.ppt

Culture Conflicts in Behaviors; Definition different cultures, customs and religious belief different thoughts or actions conflicts ; Verbal behaviors Different ways of greeting Different responds to praise The main part of considering issues Nonverbal behaviors Different ways of apologizing Different eating habits Different meanings of same gestures;The causes culture customs characteristics living habits religious belief body language; America: frank firm concept of time strong legeal concept France： usually late for appointment talktative and like make friends with good tallker French merchants usually change their minds when signning a contract ; UK: polite lady first cautious euphemistic pay attention to apperance do not talk business during lunch time do not invite peolple to home to talk business pay more attention to the atmosphere, time and process when drinking tea ; Eating habits South China: rice, soup, sweet food Norhth China: flour, seldom eat soup, salty food, strong drinker Character features South China: exquisite, euphemistic North China:bold, frank,straightforward ; Islam Dietary restrictions: do not eat pork do not drink do not eat blood Custume taboo: simplicity artistry neat and tidy ; Christian eating habits: fasting have a pray before eating Taboo: the number 13 taboo the Friday taboo ; christian: European countries Islam: west Asia Buddhism: China, Japan,Thailand, Myanmar Christian, Islam, Buddhism(three world regions) ; Americans: Usually keep a certain distance with others while talking Applause for themselves Put one hand on his throat and place his hand palm downward(to show he is full) Chinese: Keep close to each other to show their good relationships Do not applause for themselves Pat his belly to show he is full ;Case 1;Questions;Answers;HC and LC in different country;Anal