物流英语 unit1解答.ppt

Unit 1What is logistics?;Contents;Contents;Contents;1.What is customer inclination;Your girlfriend or wife only cares about whether or not the products is ready (availability of goods) when she buys it. If the product is there, she may buy it; if it is not there, she simply turns away and goes to another store. She doesn’t care about how the product moves from the manufacturing plant(厂商) to the retail outlet(零售商) (movement of goods) . ;A customer can show his inclination in many aspects: Brand, quality, size, colour, service and so on But his first inclination is availability of goods ;2.How