FD-SOP-037-cash policy.docVIP

前厅部 FRONT OFFICE 部门/区域：DEPARTMENT/ AREA: FD 接待处 FD RECEPTION 服务内容/工作职责： SERVICE/ TASK: FD-SOP-037 现金制度 FD-SOP-037 CASH POLICY 标准：STANDARD: 若发生现金押金的客人未通知就离店，也能保证酒店不受损失 To limit the liability of the hotel if a cash paying guest leaves the hotel without checking out at the reception desk. 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 亲切友好、迅速、高效的服务A friendly prOmpt and efficient service 确保自己了解任何支付方式的细节Ensure that you understand the details if any payment 用现金、旅行支票或外汇付款的宾客必须支付每晚房费押金，另外交纳一定数额杂费押金。收取押金公式：房费*天数*1.5倍 预收房费Cash, traveller’s checks or foreign currency paying guests must pay a deposit of the entire room rate for each night plus a specified amount for incidentals for each night. 如果宾客的现金不足以支付入住的所有费用，报告主管If the guest does not have sufficient cash to cover the entire stay contact your supervisor 清晰简明的信息Clear and concise information 告知宾客酒店现金制度Inform the guest about the hotel’s cash policy 收到押金后，填写押金收据条给宾客After deposit paid print a copy for the guest 如果没有支付杂费的足够现金，在不可挂房帐区输入’Y’，则其他消费不能挂房帐 If there is not sufficient cash for incidentals “Y” is placed to no post field making charges through micros impossible. 在Fidelio系统中输入O，进入预授权界面，准确查看客人押金状况 To be able to run credit check accurately place “O” in the authorization field in Fidelio. 通知所有经营场所Inform all the outlets