IHG中国区酒店IT标准和操作手册v10.doc

IHG Greater China HOTEL IT STANDARD, STANDARD OPERATING PROCEDURE AND BEST PRACTICES 1. IHG Greater China Hotel IT SOPs Summary 3 1.1 - How to use this Document 如何使用本文档 4 1.2 - Introduction介绍 5 2. IT Operations 6 2.1 - Computer Room Access 6 2.2 - IT Routines Lists 8 2.3 - Change Management 14 2.4 - Data and Systems Backup strategy 17 2.5 - IT Helpdesk Fault Logging 21 2.6 - IT Logbooks 22 2.7 - User Files Backup 24 2.8 - IT After Office Hours On-Calls 26 3. IT Maintenance 28 3.1 - IT Asset Inventory Management 28 3.2 - IT Hardware and Software Maintenance Contracts 33 3.3 - User Hardware Maintenance 35 3.4 - Hotel IT Server Room Environmental Monitoring System 37 4. IT Security Audit 40 4.1 - Updated user lists / permissions 40 4.2 - IT Screensavers / Idle Passwords 42 4.3 - Internet Usage 45 4.4 - IT USB/CD/DVD Lockout 47 4.5 -Server Room Fire Protection/Alarms/Sensors/Temperature/Humidity/EMS 49 4.6 - Server Room Fire Hazards / Combustible Materials 53 4.7 - Server Room Fire Extinguishers 55 4.8 - IT Fire and Evacuation – Sample 57 4.9 - IT Emergency Service Recovery 59 4.10 - Software License Compliance 78 4.11 - IT Devices not Being Used / Confidential Documents to Be Destroyed 82 4.12 - Protecting Files from Virus 84 4.13 - New User username and password 86 4.14 - Resignation of Employee 88 4.15 - IT Air-Conditioning UPS – Sample 90 4.16 - Business Continuity Plan for PMS System 93 4.17 - Business Continuity Plan for POS System 104 5. IT Standards 109 5.1 - Hotel IT Standard Network Setup 109 5.2 - Hotel Firewall / Public IP Addresses 118 5.3 - Anti-virus Standards 120 5.4 - IT Computer Hardware Specifications 123 5.5 – Email Address Requests 127 5.6 - Point of Sales Item 129 1. IHG Greater China Hotel IT SOPs Summary Document Information Document Name: IHG Greater China Hotel IT Standard Operating Procedure Document Version No: V 1.0 Prepared By: Jerry WANG Date: Feb. 1th, 2010 Review By: WONG Kar Hong Distribution List From Date Phone/Fax/Email