酒店英语4.ppt

星级饭店实用英语 第一章 日常接待用语 第二章 前厅服务 第三章 客房服务 第四章 餐饮服务 第一章 日常接待用语 Greeting and Parting 问候与告别 Requests and Responses 征询及应答 Thanks and Apologies 答谢与道歉 Giving Directions 指引方向 Situational Responses 情景问答 Greeting and Parting 问候与告别 Conversation Attendant: Good morning, sir. Guest: Good morning. A: Welcome to our hotel. G: Thank you very much. B. Clerk: Good evening, Mr. Wang. Guest: Good evening. C: Mr. Brown, this is our manager, Mr. Wang. Mr. Wang, this is Mr. Brown. Manager: How do you do, Mr. Brown? Nice to meet you. G: How do you do? C. Doorman: Good morning, gentlemen. Guests: Good morning. D: Welcome to World Expo Hotel. Let me show you to the Front Desk. G: Thank you. D: You are welcome. I hope you will enjoy your stay with us. D. Guest: Waitress! Can I have the bill, please?（请结账） Waitress: Yes, sir…Here you are. It’s 800 yuan in all. G: Here is the money. W: Thank you, we hope to serve you again G: Thank you and good night. W: Good night. E. Guest: Have a nice day. Attendant: you, too. G: Goodbye. A: Goodbye. Useful Expressions 1.It’s good to see you again, sir (madam) 2.Nice to have you here. 3.Let me introduce…to you. 4.I’d like you to meet… 5.Let me introduce myself. I’m… 6.Goodbye and good luck. 7.Hope you’ll have a nice trip. 8.Have a nice trip!/Have a pleasant journey! 9.Hope to see you again. 10.So long.再见。 11.All the best!万事如意！ 12.Take care! 13.Happy birthday! 14.Happy New Year！ 15.Merry Christmas! 16.Have a nice holiday! 17.Wish you every success! Notes 1.Good morning.早上好（中午12点以前用） Good afternoon.下午好（下午5点以前用） Good evening. 晚上好（下午5点以后用） 2.Welcome to … 欢迎您到。。。 3.称呼 （1）对个人的称呼，如果不知道对方的姓，可以用下列称呼：Sir（先生）；Madam（夫人）；Miss（小姐）。Madam既可用于已婚妇女，亦可用于未婚女子。 （2）当有数位女宾时应称呼Ladies,不可称Madams.当有数位男宾时应称呼Gentlemen,不可称Sirs. （3）对小孩的称呼：Young man（年轻人）；Young gentleman（年轻先生）；Young lady（年轻女士） （4）对于了解姓氏的客人应称呼其姓氏。 Mr.先生，用在男子之姓（或姓名）之前； Mrs.夫人、太太，用在已婚女子之姓（或姓名）之前；