BusinessCommunication(new)商务英语学习课件.ppt

Chapter-2Business Communication UNIT One –Reception Learning Objectives ： Make reservations Make introductions Start and encourage small talks Make, receive and decline invitations Entertain visitors Have cross-cultural awareness in receiving visitors Snapshot You work in Helio Co. Mr. Skelton will come to your company from Sydney for a business meeting next Tuesday. Your line manager calls you and asks you to responsible for the entire reception job. Snapshot What are the typical stages of the reception? Arranging accommodations Welcoming visitors (1)__________________________________________ (2)__________________________________________ Arranging business activities (3)__________________________________________ Bidding farewells Arranging accommodations Welcoming visitors (1) Greeting and making introductions (2) Starting and encouraging small talks Arranging business activities (3) Entertaining visitors Bidding farewells Ａ：Making Reservations Communication Knowledge The first stage of an entire reception job is to arrange accommodations for the visitors. What do you need to take into your consideration while making a reservation in a hotel? Task You work in APD Ltd. Your company will have 15 guests (12 are female and 3 male) coming from USA next Tuesday for a trade fair. They will be arriving in your city on Saturday, 21st May. And will be staying for one week. They will have a six-day meeting in the hotel and a city tour on the last day. Please make a preparation list for making reservations. Preparation Checklist for the USA Group Checklist for Making a Reservation Number of guests: ___________ Name:_________ (my name and the name of the guests) Telephone No:_____________(mine for confirmation) Duration of stay:_____________ Type and number of rooms:_____________ Service: __________(restaurant, entertaining activities) Facilitities:____(conference rooms, shuttle for city tour) The way to pay:_