Unit 7_3 Check Out.pptVIP

Thanks for listening! Week 7 Check out Lead-in Questions 1. Do you know the service procedure for checking out? 2. What should a receptionist do respectively when the guest check out in cash / by credit card / with Traveler’s check? Service Procedure 服务流程 Introduction 问清 客人 姓名 房号 向 客人 报出 消费 总额 解释 客人 的 疑问 出 示 账 单 要求 客人 交回 房卡 询问客人如何付款并办理付款手续 询问 是否 有刚 发生 费用 送别客人，汇总单据，通知更改客房状况 Service Procedure Greet the guest. Ask about the name and the room number. Ask the guest to give you the room keycard. Draw up the bill. Tell the guest the total and give the bill to the guest for checking. Explain the items if necessary. Ask the guest how to pay and handle making the payment. Bid farewell to the guest. Check out to leave a hotel after paying and returning your room key 退房结账 We checked out (of/from our hotel) at 7:00 in the morning. Could you please tell me the service procedure of checking out? New words and expressions 基本用法 account 1. an arrangement with a bank to keep your money there and to allow you to take it out when you need to=bank account I need to draw some money from my account. I’d like to open an account in Bank of China. 2. take…into account=take account of… to consider or remember when judging a situation 1) He will take my request into account.=???? 基本用法 exchange 1. when you give something to someone and they give you something else We exchanged our opinions about the event. Jack gave Michael an apple in exchange of an orange. Currency exchange rate???? You can check the daily currency exchange rate on the website of . 基本用法 International Credit Card valid date and credit limit 美国运通卡 万事达卡 大莱卡 维萨卡 联邦卡 Federal Card 百万卡 JCB Card/JB 长城卡 Great Wall Card 欧洲卡 Eurocard / EC bill settle the bill=make the payment=pay the bill =check out --I’d like to settle the bill. --How would you like to pay the bill, in cash or by credit card? 请问你怎么付款，是用现金还是刷卡？ 基本用法 valid able to be accepted My credit card is val