HRM10eCH09.pptVIP

Performance Management and Appraisal After studying this chapter, you should be able to: Describe the appraisal process. Develop, evaluate, and administer at least four performance appraisal tools. Explain and illustrate the problems to avoid in appraising performance. List and discuss the pros and cons of six appraisal methods. Perform an effective appraisal interview. Discuss the pros and cons of using different raters to appraise a person’s performance. Comparing Performance Appraisal and Performance Management Performance appraisal （绩效评价） Evaluating an employee’s current and/or past performance relative to his or her performance standards. Performance management （绩效管理） The process employers use to make sure employees are working toward organizational goals. Classroom Teaching Appraisal By Students Realistic Appraisals Motivations for soft (less-than-candid) appraisals The fear of having to hire and train someone new The unpleasant reaction of the appraisee A company appraisal process that’s not conducive to candor Hazards of giving soft appraisals Employee loses the chance to improve before being forced to change jobs. Lawsuits arising from dismissals involving inaccurate performance appraisals. Steps in Appraising Performance Defining the job Making sure that you and your subordinate agree on his or her duties and job standards. Appraising performance Comparing your subordinate’s actual performance to the standards that have been set; this usually involves some type of rating form. Providing feedback Discussing the subordinate’s performance and progress, and making plans for any development required. Designing the Appraisal Tool What to measure? Work output (quality and quantity) Personal competencies Goal (objective) achievement How to measure? Graphic rating scales （图形等级量表法） Alternation ranking method （交替排序法） MBO （目标管理法） Performance Appraisal Methods Graphic rating scale （图形等级量表法） A scale that lists a number of traits and a range of performance for each th