管理学第一章PPT.ppt

Principle of Management 管理学原理 Mp: E-mail:@189.cn 学习及考研参考书 LEARNING OUTLINE 1.1 Who are managers? 1.2 Classification of managers 1.3 Where do managers work? 1.4 What do managers do? 1.5 How is the manager’s job changing? 1.6 Why study management? ◇ Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. ※ 通过协调和监管他人的活动来实现组织目标的人。 1.2 Classification of Managers Customer-Oriented Organization Chart 1.3 Where Do Managers Work? ◇ Organization - A deliberate arrangement of people assembled to accomplish some specific purpose (that individuals independently could not accomplish alone). ※组织：为实现特定目的对人员的一种精心安排。 （此目的个体无法单独实现） ◇ Common Characteristics of Organizations： ☆ Distinct purpose ☆ People ☆ Deliberate structure 1.4 What do managers do? 1.4.1 What is Management ? ◇ Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. ※ 协调和监管他人的工作活动，使其有效率、有效果地完成工作。 Managerial Concerns 1.4.3 Management Roles （P21） ◇ Roles are specific actions or behaviors expected of a manager. ※管理者按人们的预期在实践中展示的具体行为或表现 1.4.4 Skills Managers Need （P24） ※ Technical skills Knowledge and proficiency in a specific field . ※ Human skills The ability to work well with other people . ※ Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization . 1.5 How is the manager’s job changing? 1.5.1 The Importance of Customers Customers: the reason that organizations exist ☆ Managing customer relationships is the responsibility of all managers and employees. ☆ Consistent high quality customer service is essential for survival. 1.5.2 The Importance of Innovation Innovation: ☆ Doing things differently, exploring new territory, and taking risks . ☆ Managers should encourage employees to be aware of and act